Support

The support you receive from Ardentia starts from the earliest stages and isn’t just someone on the end of a phone.

Dedicated Project Management

At your first project meeting with Ardentia, you’ll meet your dedicated project manager and some of our highly knowledgeable and experienced consultants.

They will work with you for the duration of the project, always on hand to guide you through the sometimes daunting prospect of implementing a large scale business intelligence solution.

Working closely with you to identify exactly where information is sourced and to decide how to best use it, the support you receive during the design and implementation phase of your project will ensure you have a solution that integrates with your existing investment in IT and best serves both your business’ strategic goals.

Getting the Most Out of Your Ardentia Solution

Fulfilling our promise to deliver a complete business intelligence solution means that we don’t simply install software and leave you with a pile of manuals. We offer a full range of training services to ensure that your staff get the most benefit and value from the solution.

Our trainers offer to provide courses on your site, at our dedicated training suite in Stafford head office or via Web-Ex. For more information about the the training that Ardentia can off, please read the Training Courses page.

Ardentia’s Training Courses

We’re Here To Help

Once your project is up and running, our highly skilled support desk are there to help you with any day-to-day issues you might encounter. Our Service Level Agreements give you confidence that we will endeavour to resolve even the most serious of issues in a timescale that suits your organisation.

Download an Incident Logging Form.

Contact our helpdesk:

User Groups

We strongly believe that to continue developing solutions that best meet your requirements, it is essential for you to be at the centre of our design and development process.

That’s where our User Groups come in.

Each of the User Groups focuses on a single solution and meets regularly to discuss any problems encountered when using the solution as well as how best to develop it in the future.

The atmosphere at the meetings is open and friendly encouraging the participants to speak their minds as we feel this is key to us continuing to provide the world class quality of solutions that our users expect.

Ardentia People: Information Around the Clock

Ardentia People is an online resource specifically for Ardentia’s customers and contains information about Ardentia’s products, the latest document releases. It also gives you a permanent forum where we can discuss anything to do with Ardentia, our products or any issues that you would like help with.

Visit the Ardentia People Web Site – Log In Details Required.