Ardentia Support - Just like an old friend

All the Support You Need

The support you receive from Ardentia starts from the earliest stages. From consultation to training and technical support, we work closely with you to ensure that you get the maximum benefit from your Ardentia solution.

Call the Ardentia Help Desk on 0870 122 4735 To arrange training on your Ardentia solution call 0870 2670008

Consultancy - Defining and Designing Your Solution

Ardentia’s team of highly experienced and skilled consultants design our solutions to enable you get the maximum benefit from analysing the information in your organisation.

Our consultants use their expertise in data management to identify exactly where information is sourced and their detailed knowledge of the healthcare sector to decide how to best use it.

Our consultancy services offer you:

  • An accurate view of your organisation. Expert analysis of how your information flows through your organisation.
  • Complete business solutions, not just toolkits. We deliver a complete information management solution, including software, training and comprehensive documentation.
  • Solutions designed to meet your objectives. Ardentia solutions are built to help you to meet your business objectives.
  • Rapid deployment. Your Ardentia solution can be developed and deployed speedily.

Whether you work with us alone, with partners or with your own IT consultants, we’ll design a solution that meets the information needs of everyone in your organisation.

And just as importantly, your Ardentia solution will be designed to meet your strategic business objectives.

Despite the sophistication of the technologies we use and the solutions we create, implementation can be rapid and cost–effective, making better use or your existing IT infrastructure to maximise your return on investment.

Training - Getting the Most Out of Your Ardentia Solution

It’s part of the Ardentia philosophy to deliver a complete solution. Whereas some business intelligence providers leave you with a few manuals and a lot of software, we make sure your solution is configured to deliver precisely what you need.

One benefit of using Ardentia solutions is a high degree of user acceptance. Familiar web browser screens and tools mean a significantly reduced learning curve for end–users.

If you do require more help with your solution, we provide flexible training that enables your organisation to derive maximum value and maximum benefit from your Ardentia solution.

The type of training varies from basic instruction for users to application development and administration skills for IT or other key staff. Higher level training and ‘train the trainer’ programmes can take place either in the training facilities at Ardentia’s offices or at your own premises.

For more information about training:

Technical Support - We're Here To Help

Our support consultants have in-depth knowledge of Ardentia’s business intelligence solutions and any of the issues that you may face during the implementation and use of your solution. This means we can effectively address your issues quickly over the phone or via e-mail.

Our Service Level Agreements give you confidence that we will endeavour to resolve even the most serious of issues in a timescale that suits your organisations.

Existing ARDENTIA customers can call our helpdesk: