South London Healthcare NHS Trust Selects Ardentia Business Intelligence Tools to Support Merger and Help Transform Trust Performance

Improved access to data will help Trust to meet Referral to Treatment, Picture of Health and Payment by Results requirements

South London Healthcare NHS Trust has chosen to deploy business intelligence tools from Ardentia in order to support merger activities and help improve Trust performance.

South London Healthcare NHS Trust was formed in April 2009 as a result of the merger of Bromley, St Mary’s Sidcup and Queen Elizabeth, Woolwich. The newly formed Trust serves a population of over one million people, employs over 6000 staff and has an annual budget of more than £400 million, making it one of the largest NHS hospital Trusts in the country.

To support unified and coordinated management within the new enlarged Trust, and to improve the quality and quantity of clinical and management data, the Trust is deploying Ardentia’s Data Warehouse, Pathway Manager and NetSearch solutions.

User dashboards will give senior management and clinical managers a clear indication of how the Trust as a whole as well as specific departments are performing against the key performance indicators set, to ensure timely intervention if needed.

Tracy Ross Senior ICT Project Manager at the Trust said: “Better quality data is crucial to the smooth running of all Trust operations, and the Ardentia solutions will help us to improve reporting, in order to meet Department of Health requirements.

“We chose Ardentia because of their experience of pulling together multiple systems across multiple sites, in order to create a standard and unified reporting solution for staff to access the clinical and management data needed to make timely and informed operational decisions.”

Prior to the merger, all three Trusts were running their own separate data management systems, which were not interoperable. The Ardentia reporting solutions provide a single, unified view for information across all three Trusts, enabling staff working at any site to access the information they need on clinical activity, patient pathways, finance and staffing resource.

The Trust will be using Ardentia’s Pathway Manager tool to ensure timely access to care and help the Trust meet the 18-week wait referral to treatment requirements. Previously, patients needing treatment at the different hospitals were discharged and then readmitted, but in the new enlarged Trust patients are transferred between sites. Pathway Manager supports real-time reporting, giving clinicians an accurate overview of where patients are on their pathway of care, to help avoid any potential breaches.

The solutions will also help the Trust to meet its Payment by Results requirements by giving managers a more accurate indication of the cost attached to care delivered, and the income received. This will play an important role in helping the Trust to operate on a robust business footing.

Costing and PbR in Mental Health

Ardentia and North East London presented their collaborative approach to the HFMA on 1 October.

Ardentia is currently working with two Mental Health Trusts implementing our costing solutions.

At North East London Foundation Trust, a Service Line Reporting system is due to go live at the end of the current month, as was explained by Finance Manager Don Lyall from the Trust at the HFMA Mental Health PbR conference on 1 October. The system takes financial data from the Trust’s General Ledger and allocates it to service lines defined on the basis of patient pathways; it then compares the finance data with activity data extracted from the Trust’s RiO Patient Administration System. This allows the Trust to see how it is performing in terms both of volumes of cases treated and the financial implications of that treatment. Financial analysis covers both cost and income, the latter by the assignment of known values from LDPs to individual patients and the allocation of the rest on a basis chosen by the Trust.

Hampshire Partnership Trust is about to start implementing the same system.

A Step to Patient Level Costing

As was pointed out at the HFMA Conference, the approach being taken to Service Line Reporting is such that it can be rapidly extended down to patient level later. The Ardentia view is that Service Line Reporting is a good first step, but all it can reveal is where problems are arising in a Trust; Patient Level Costing can show what treatments or patient types are at the source of the problem. Both North East London and Hampshire have options on proceeding to Patient Level Costing in a subsequent phase of the project.

In addition, Ardentia is actively pursuing the extension of its Mental Health System to handle Clustering and ultimately Payment by Results. North East London are jointly working with Ardentia to design the screens necessary to capture Cluster information, and the data handling functions to ensure that healthcare events and, more importantly, the pathways on which they lie, are associated with the correct Clusters over the correct period.

Sandwell and West Birmingham Hospitals NHS Trust Orders Intelligence Solutions From Ardentia to Support Foundation Trust Application

Pathway Manager and Patient Level Costing solutions will help Trust to meet 18-week-wait targets and reinforce effective Service Line Reporting.

Sandwell and West Birmingham Hospitals NHS Trust has ordered healthcare intelligence solutions from Ardentia to help meet required Government reporting targets and further enhance Service Line Reporting to assist in its application to become a Foundation Trust.

The Pathway Manager solution, supplied by business intelligence specialist Ardentia, will replace an existing in-house solution to monitor 18 week-wait pathways. This will enable the Trust to liberate valuable resources, allowing internal staff to focus on improving outcomes and optimising care delivery.

The Trust is also to deploy Ardentia’s Patient Level Information and Costing system (PLICS) to support its Foundation Trust status application. The solution provides effective cost analysis and reporting, offering a sound basis for Service Line Management.

Stuart Tebbutt, senior sales consultant at Ardentia said: “‘I am delighted that Sandwell and West Birmingham has chosen to come to us for its software. The Trust is highly dynamic and innovative in its approach to healthcare, as it demonstrated by opening state-of-the-art facilities at the Birmingham Treatment Centre at the City Hospital site and a new Emergency Services Centre at Sandwell in 2005, to best meet the needs of the 600,000 people it provides care services for.

“The Trust is ideally placed to take full advantage of our Pathway Manager and PLICS solutions and we’ll be continuing to work closely with them to ensure they get the quality of data to meet reporting requirements, and be successful in their bid for foundation status.”

Ardentia’s Pathway Manager manages patient pathways from initial GP contact to acute or other hospital treatment, to ensure compliance with the 18-week wait rules. Powerful functionality supports routine reporting and ad-hoc query reporting at patient, pathway and event level, enabling Trusts to meet national reporting requirements and also to drill down and investigate wider issues relating to patient pathways in greater detail.

Ardentia’s Patient Level Costing solution meets the requirement for cost analysis and reporting on service-line profitability by providing a quick way of costing individual patient records and enabling finance managers to analyse whether care is being delivered within income for each case mix type, supporting more strategic financial management and ensuring the best use of healthcare resources.

Pennine Care NHS Foundation Trust Orders Complete Mental Healthcare Information System from Ardentia

Growing number of Mental Health Trusts partnering with healthcare intelligence specialist Ardentia to improve healthcare management and ensure high-quality clinical data

Pennine Care NHS Foundation Trust has ordered a Data Warehouse solution from healthcare intelligence specialist Ardentia to support its progress towards a full reporting system for Mental Healthcare activity.

Ardentia’s Mental Health Information solution brings together data from multiple sources, including referrals, community activity, inpatient and outpatient activity, review records and caseload data, in order to supply mental health trust managers with the information they need to make informed clinical and management decisions.

Pennine Care has already demonstrated its commitment to pioneering work in the development of more powerful and effective information systems for Mental Health. It is one of only four Trusts nationally to be involved in defining the basis for extending Payment by Results into the Mental Health area.

The Trust joins a growing number of Mental Health Trusts working with Ardentia to provide an integrated and effective approach to information services. East London and the City, Surrey and the Borders, Bedford and Luton and South Staffordshire Trusts are already working closely with Ardentia to close the gap in good information services that still separates Mental Health from Acute Hospitals. Several more mental health Trusts are expected to come on board in the near future.

“We are confident that by working together in this way, this group of Mental Health Trusts can break new ground and develop innovative ways of dealing with the problems of healthcare management based on reliable information,” said Gary Ferguson, sales manager at Ardentia. “Pennine Care will bring its own special perspective to this work, in particular in the definition of patient clusters and packages of care. This will be invaluable for defining effective methods of analysis and evaluation, as well as preparing for exciting developments in the financial management of mental healthcare.

“We are delighted by the vote of confidence that Pennine Care has given us, and feel that this group of Mental Health Trusts – supported by our information services – will be particularly well placed to address the challenges ahead.”

Pennine Care NHS Foundation Trust has been rated as ‘Excellent’ for the quality of its services by the Healthcare Commission for two years in succession, and achieved Foundation Trust status on 1 July 2008. The Trust provides mental healthcare services to nearly 1.2 million people living in the region covering Bury, Rochdale, Oldham, Stockport and Tameside & Glossop.

NHS Manchester Deploys Business Intelligence Tools from Ardentia to Improve Data Quality and Reduce Risk

Data Warehouse and Patient Level Costing systems will improve processing times and offer a complete solution for all costing and budgeting.

NHS Manchester has deployed Ardentia’s Data Warehouse and Patient Level Costing solutions to replace existing inhouse legacy systems and reduce risk to clinical and PCT data.

The business intelligence solutions have been deployed across Manchester PCT’s commissioning and provisioning functions and will offer a single repository for all data resources, enabling healthcare managers to make quick and informed decisions, and ensure timely patient progress and access to care.

NHS Manchester spends a significant £15 million annually on information services and the Ardentia solution enables practice-based validation by providing relevant staff with access to a secure central website, which ensures controlled management of cost savings. It also supports long-term planning and provides a more thorough understanding of how money is spent to ensure best value.

The Data Warehouse module collates all data from Secondary Uses Services, GP practices and Manchester Community Health, storing the information centrally. By purchasing a system to manage this data, NHS Manchester has minimised the risk of data loss and has also dramatically reduced processing times by up to 90%.

The Data Warehouse solution will enable the Trust to gain quicker, more effective access to data and eliminate any inconsistencies between different data sources, allowing managers and clinicians to make informed decisions and giving a better understanding of how the Trust is performing.

Paul McQuaid, project manager at NHS Manchester said: “The business intelligence tools from Ardentia best met our operational, regulatory and financial requirements. The combination of these solutions will be crucial to the development of the organisation. They will allow our staff to drill down to obtain valuable patient data, rather than spending time processing documents.

“With a population of 500,000 and approximately 1000 GP referrals each week, we need the right tools to help deal effectively with business issues and meet our goals – Ardentia solutions make this possible for us.”

A further benefit of the solutions is the ability to automatically manage changes in data sets and Healthcare Resource Group (HRG) codes. Previously it would have been time-consuming to process new codes and input them into the system but the Ardentia solution now automates this process, saving internal resource and staff time.

The solutions are also non-proprietary and in a standard industry format so they can easily integrate with other platforms and share data with other standard office tools.

NHS Manchester is currently looking to deploy Ardentia’s 18 Week Wait solution, Pathway Manager, and there are also plans in place to use Ardentia solutions to manage conditions such as childhood obesity and diabetes by alerting practice facilitators to certain patient symptoms or records that could suggest a patient is at risk to ensure the patient is monitored closely.

Brighton and Sussex University Hospitals NHS Trust Orders Strategic Intelligence Systems from Ardentia

HealthWare data warehouse solution will enable Trust to manage Referral to Treatment Time monitoring, Service Level Agreements and Key Performance Indicators from a single interface.

Brighton and Sussex University Hospitals NHS Trust has ordered a healthcare intelligence system from Ardentia to provide staff and commissioners with key information to effectively manage healthcare provision.

Based on Ardentia’s HealthWare data warehouse, the customised system provides a single repository for all data resources, and will enable the Trust to manage Referral to Treatment Time monitoring, Service Level Agreements -including Payment by Result Tariff calculation – and Key Performance Indicators.

The solution will provide performance indicators from across the different departments in the Trust, and will be accessed by managers, clinicians, finance staff and information services, to help ensure the Trust meets operational, regulatory and financial requirements and give a detailed picture of how the Trust is performing.

The Trust has taken a site licence for the product, enabling it to roll out the information it provides to an unlimited number of users. This will allow the Trust to provide relevant information to clinicians, service managers and key partner agencies including commissioners and the information service provider Sussex Health Informatics Service.

According to Gary Ferguson, sales manager at Ardentia: “The HealthWare data warehouse is the only solution that brings together information from the highly different areas of financial management and clinical reporting into a single data repository.

“A key advantage of accessing all data from a single system is that everyone is working from the same information. This provides the platform for a more co-ordinated and holistic approach to Trust management, and in turn helps to improve overall levels of healthcare delivery.”

Brighton and Sussex is a major Teaching Trust with sites at Brighton and Haywards Heath. With an annual budget of just under £350 million a year, it provides care to 421,000 outpatients, 81,000 inpatients and 128,000 Accident and Emergency cases a year.

The Healthcare Commission gave the Trust a rating of ‘Excellent’ for quality of services in the year 2007/2008, and in October the Trust announced that it was on target to hit its 18-week wait targets.

Come and See Ardentia at HFMA Annual Conference

Ardentia are attending the HFMA Annual Conference on the 3-5 December at the Hilton London Metropole and would love for you to drop by and say hello to us.

You can find Ardentia on Stand D3.

More details about the event can be found here on the HFMA web site.

New 12-Week Wait Initiative Will Transform Healthcare in Scotland, Believes Ardentia

Legislation put forward by Scottish Government will radically improve access to care and transform the NHS in Scotland, according to healthcare intelligence specialist.

The new Referral to Treatment (RTT) waiting time initiative put forward by the Scottish Government is to transform healthcare in Scotland and radically improve access to care, according to healthcare intelligence specialist Ardentia.

The Scottish Government has released its targets for RTT waiting times, taking the form of a 12-week maximum wait from decision to admit to start of treatment within an overall 18-week referral to treatment limit.

The official objective is for the targets to be in place by the end of 2011. Informally, however, sources within the Scottish government are letting it be known that they expect hospitals to put in place systems to monitor performance against target in the course of 2009, and to be meeting targets well before the official deadline.

Ardentia supports the decision by the Scottish Government to put in place its own targets to further improve the quality of service of the NHS in Scotland. With 19 Trusts already using or implementing its Pathway Manager application to monitor RTT times in both England and Wales, Ardentia is well placed to make available to NHSScotland the information tools it needs to help it achieve its targets.

Ardentia will be working with its partner COA Solutions, already a key supplier of information management systems to all Scottish Local Health Boards, to deliver these tools. Ardentia and COA Solutions intend to launch Pathway Manager, their RTT solution at one or more pilot sites in Scotland and are actively talking to a number of hospitals about collaborating in this way.

Peter Leigh, COA Solutions health sector manager said: “We have many years experience of working with the Local Health Boards in Scotland as well as with the Scottish Government and have built up an enviable track record of delivering highly effective and strategic applications to NHSScotland. We are already collaborating with Ardentia in England on delivering Patient Level Costing as well as RTT applications and look forward to working with them and with pilot sites to help Scottish hospitals meet their targets.”

Gary Luke, Managing Director at Ardentia added: “We are very proud of our Pathway Manager application and I am particularly pleased by the rich functionality the recently released version 2 contains, and even more by the way we have adapted it to meet the needs of clients with different objectives. This kind of experience puts us in a strong position to deliver an effective set of information tools to enable Scotland to meet the timetable of the Scottish NHS, however ambitious it may be.’

With Pathway Manager, staff in the RTT team have a prospective view of waiting times as well as a retrospective view. If a patient begins to drift towards the 12- or 18-week time limit, the Pathway Manager will automatically advise staff there could be a potential problem, allowing staff to resolve the issue within the required time frame and ensure that patients get timely access to care.

19 Trusts in England and Wales are currently running or implementing the Pathway Manager solution for RTT monitoring, each of them applying the appropriate national RTT rules. Another NHS Trust is on the border between England and Wales and has been an excellent testing ground for ensuring that different rules can be applied within the same, single application.

COA Solutions Partners Ardentia for Patient-level Costing

UK business systems provider, COA Solutions, today announces a partnership with Ardentia, a supplier of business intelligence solutions to the healthcare sector. The partnership sees the integration of Ardentia’s patient level costing (PLC) system into COA Solutions’ patient resource management (PRM) and collaborative planning systems, providing managers, clinicians and theatre staff with sophisticated patient-level costing, payment by results (PbR) and planning functionality. This helps to meet Service Line Management needs.

The integration of PLC into COA Solutions’ PRM will ensure that more accurate and valuable information is available to users. Users will be able to drill down to a patient level and determine exactly where and how costs are being incurred.

The integration of PLC into COA Solutions’ Collaborative Planning budgeting and forecasting system, enables users to perform annual and strategic planning, supported by a detailed understanding of current costs and service delivery capacity.

Peter Leigh, Health Sector Manager from COA Solutions, says, “This partnership provides a complete Service Line Management solution, enabling NHS Trusts and other healthcare organisations to meet their service line profitability, patient level costing and service line planning requirements. Managers and clinical staff can now quickly and easily cost individual patient pathways and are provided with a detailed understanding of patient activity, costs, income and outcomes to help meet the requirements of the Darzi report.”

David Beeson, Director of Marketing and Product from Ardentia, says, “With cost analysis and reporting becoming increasingly crucial for NHS Trusts, this partnership is vital as it provides managers and clinicians with the necessary patient level data in high cost areas such as theatres and ICU. It also enables analysis of existing and expected patient-level expenditure meaning that any overspending can be quickly and easily recognised and tackled.”

NHS IT competition hots up in the South

NHS IT competition seems to be hotting up in the South of England post-Fujitsu, reports E Health Insider, with iSoft, Cerner, BT and CSC all attempting to win Trusts over.

The termination of Fujitsu’s £895m LSP contract earlier this year introduced uncertainty and delays to healthcare IT projects being carried out across the region. Talk now is that no replacement LSP will be appointed, and instead that Trusts and strategic health authorities will have more flexibility and scope to make choices.

Whatever happens next, the termination has been an unfortunate setback for Trusts working hard to put in place the information infrastructures they need to meet reporting requirements and ensure optimum healthcare delivery and outcomes for patients.

Key system implementations that may already be running late are now likely to be delayed still further – disruption which could hardly have come at a worse time, with the December deadline for meeting 18-week wait RTT times now looming large.

We work with over 20 Trusts across England and Wales to help meet Referral to Treatment monitoring and reporting requirements. Pathway Manager is being used by Trusts to ensure all targets are met ahead of the December 2008 deadline. It streamlines the management of patient pathways, identifying key stages and calculating waiting times, and flagging up any issues well in advance, so that any issues can be resolved within the 18-week time frame.