Computer Weekly this week reports that Assist, an association of 1,800 IT professionals in the NHS, has called for the NHS to adopt “simple systems” which can be configured locally – not more sophisticated systems which it says bring rigidity.
Assist quite rightly praises “stunning” IT-related successes over the past 10 years and the standards of IT in use in GP practices and goes on to say that the UK leads the world in the development of health information and IT standards. However, the association also believes that a “one-size-fits-all” approach does not work. We’re hearing this view from an increasing number of NHS professionals, and there certainly is a strong case to be made for more tailored IT solutions delivered by independent suppliers on a local level, working closely with individual PCTs to address the specific issues they face.
Assist’s members observe that difficulties in meeting government targets such as Choose and Book and the 18-week initiative are failures of planning and policy rather than IT, and that the 18-week initiative and others have led to “substantial, avoidable demands on limited informatics resources and capacity”.
This is often the case for in-house RTT monitoring solutions, which can all-too-often swallow up so much resource in building reports and collating information that staff cannot actually get on with the job of managing pathways and improving performance.
Conversely, Pathway Manager with its enhanced functionality to meet everyday issues and operational requirements, manages patient pathways from initial GP contact to acute or other hospital treatment, to ensure compliance with the 18-week wait rules.
Crucially, succeeds in freeing up staff time, letting them get on with the important task of helping to manage care delivery and improve overall healthcare outcomes.



